Who we are

Our website address is: https://www.croscbangladesh.com. Crosc Bangladesh sells footwear (Crocs and sneakers) and jerseys to customers in Bangladesh.

What information we collect

When you place an order, we collect the information needed to fulfill it: your name, phone number, delivery address, and the products and quantities you ordered. If you pay via bKash, payment is processed directly by bKash — we do not store your bKash PIN or account credentials.

Cash on Delivery and order verification

For Cash on Delivery orders, we may use your phone number and order history to verify order authenticity and reduce fraudulent or fake orders, consistent with our Refund and Returns Policy.

Cookies and analytics

Our website uses cookies for core shopping functions such as your cart and checkout. We also use Google Analytics (via Site Kit) and Microsoft Clarity to understand how visitors use our site, so we can improve it. These services may set their own cookies and collect anonymized usage data such as pages visited and general location.

Who we share your data with

We share the minimum information necessary with our delivery/courier partners to deliver your order, and with bKash to process payment if you choose that option. If you request a password reset for a My Account login, your IP address will be included in the reset email.

Account-free checkout

You do not need to create an account to place an order with us — guest checkout is available for all orders.

How long we retain your data

We retain order records for as long as needed for accounting, warranty, and legal purposes. If you do create an account, you can see, edit, or request deletion of your personal information at any time by contacting us.

Your rights

You can request a copy of the personal data we hold about you, or request that we erase it, except where we are required to keep records for legal or accounting purposes. Contact us via our website to make a request.